1...Simple/Custom Voice Broadcasting
This is a basic call where the phone system automatically dials from a list and plays one standard/Custom message either to an individual, or to an answering machine.
2...Voice Broadcasting with Phone Keypad Response
This method expands the prior broadcasting technique by playing a message that gives the contacted individual options from which to select. Using touchphone responses such as "Press 1 for...", the choices could include obtaining additional information, being removed from the call list, leaving a voice message, or terminating the call.
1st & 2nd form of Broadcast dialing does not require an agent to be available for handling calls.
3...Voice Broadcasting and Call Transfer
This is similar to the prior call technique but with the option to transfer the call to a third party. Again, using touchphone responses the contacted individual can request that the call be transferred to an outside agent or a different phone system.
4..."Smart" Voice Broadcasting
This type of calling campaign blends voice messaging with predictive dialing and can produce very productive results. Voice messages are played to the called individual, and if the person expresses an interest in your product or service, the call can be routed immediately to a group of agents who are actively standing by to accept inbound calls.
Simple/Custom Voice Broadcasting |
Voice Broadcasting with Phone Keypad Response |
Voice Broadcasting and Call Transfer |
Smart" Voice Broadcasting | |
Agent Required | No | No | Yes | Yes |
Setup Cost | $1000 | $1200 | $1200 | $1200 |
Per Seat | No | No | $25 | $30 |
Support 24 X 7 | YES | YES | YES | YES |