Call Center Dialer

Call Center Software, Predictive Dialer, Auto Dialer, VoIP, IVR

       We provide Call center services including outbound telemarketing, inbound customer care to software and networking technical support. We also give email based customer support and also online training solutions. We also delivered customized solutions for our clients. Following are the different services and features which enchanced the gorwth of our service.
Complete Feature list in detail is mention below:

Agent Feature :

  • Inbound, Outbound and Blended call handling.
  • Outbound agent-controlled, broadcast and predictive dialing.
  • Agents can operate remotely.
  • Integrated call recording.
  • Start and stop recording an agent's calls at any time.
  • Call recording at the click of a button.
  • Schedule a callback with a customer as either any-agent or agent-specific.
  • An agent to call clients in succession from a database through a web-client.
  • Display a script for the agent to read with fields like name, address, etc. filled-in.
  • Set a campaign to auto-dial and send live calls to available agents.
  • Dial predictively in a campaign with an adaptive dialing algorithm.
  • Transfer calls with customer data to a closer/verifier on the local system.
  • Open a custom web page with user data from the call, per campaign.
  • Autodial campaigns to start with a simple IVR then direct to agent.
  • Broadcast dial to customers with a pre-recorded message.
  • Park the customer with custom music per campaign.
  • Send a dropped call to a voicemail box per campaign if no agent is available.
  • Take inbound calls grabbing CallerID.
  • Function as an ACD (Automatic Call Distribution) for inbound verification calls.
  • Agent can take both inbound and outbound calls in one session(blended).
  • Manually or automatically call upto two other customer numbers for the same lead.
  • Automatically dial unlimited numbers per customer until you get an answer.
  • Manual dial mode to preview leads before dialing.
  • Agents to be logged in remotely anywhere with just a phone and a web browser.
  • Faster hang-up and dispositioning of calls with one key press (HotKeys).
  • Definable Agent Wrap-up-time per campaign.
  • Estimated hold time, place in line, overflow queues and several other inbound-only features.
  • Single agent call queuing.
  • Agents to select a Pause Code when they are not active.
  • Agents to control volume levels and mute themselves.
  • Calls to be placed from GUI and directed to phone.
  • Intrasystem calls at the click of a button.
  • Conference calling of up to 6 channels through GUI.
  • Blind transfers of calls to specific voicemail boxes.
  • Blind transfers of calls to intrasystem extensions.
  • Blind transfers of calls to external numbers, Three-Way calling within the agent application.
  • 3rd party conferencing (with DTMF macros and number presets).
  • 3rd party blind call transfer.
  • 3rd party conferencing with agent drop-off.
Admin Feature :

  • Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen.
  • Web-based data export utilities.
  • Separate Time-clock application to track user work time.
  • Web-based administration.
  • DID, (Direct inward dialing) phone and carrier trunk provisioning through the web interface.
  • Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD).
  • Agent shift enforcement by day and time, defined per user group.
  • Set user levels and permissions for certain features and campaigns.
  • Managers to listen-in on agent conversations.
  • Managers to enter conversations with agents and customers.
  • Skills-based ranking and call routing per inbound group(queues) and campaign.
  • Queue Prioritization per campaign and inbound group.
  • Custom Music-On-Hold and agent alert sound for inbound calls.
  • Set outbound CallerID per campaign.
  • Automatically record all calls.
  • Add custom call dispositions per campaign.
  • Use custom database queries in campaign dialing (admin).
  • Recycling of specified status calls at a specified interval without resetting a list.
  • Dialing with custom Time Zone restrictions including per state and per day-of-the-week.
  • Dialing with Answering Machine Detection, also playing a message for AM calls.
  • Internal DNC list can optionally be activated per campaign.
  • Call Parking sends calls to park ext and then redirects to phone ext.
  • Voicemail display and button to go right to check voicemail.
Reports & Monitoring :

  • Several real-time and summary reports available.
  • Grabs live call info from a DB updated every second.
  • Full Queue Metrics-compatible call logging, inbound and outbound.
  • Displays live status of users phones and Zap/IAX/SIP/Local channels.
  • Allows Blind listening of calls on Zap channels.
  • All calls are logged and statuses of calls are logged as well as agent time breakdowns.
  • Administrative Hangup of any live Zap/IAX/SIP/Local channel.
  • Administrative Hijack of any live Zap/IAX/SIP/Local channel.
  • Hourly Totals by Status Category on Real Time report.
  • Call report.
  • Inbound/Closer report.
  • Recent sales report.
  • Lead performance by campaign report.
  • Lead performance by list report.
  • Agent performance report.
  • Agent timesheet.
  • Agent stats & status report.
  • User-group hourly status report.
  • Server performance report.
Leads :

  • Optional lead prioritization based on age of lead.
  • Advanced lead search and export.
  • Working Listmix, by status.
  • Recycling of Busy calls at a specified interval without resetting a list.
  • Multiple lead-lists per campaign.
  • Lead import web-based API.
General :

  • Web-based agent and administrative interfaces.
  • Scalable to hundreds of seats (Terms & Conditions apply).
  • Ability to use standard Telco lines and VOIP trunks.
  • Agent phone login balancing and failover across multiple servers.

Below Price are mention in USD $

  Manual Dialing Predictive / Auto Dialing Rented / Hosted
Predictive Dialing
Custom Installation
Min. Seats Required 10 10 10 -
Setup Cost Nil Nil 240$ $480
Per Seat 50$ $130 Nil -
Per Seat /
Per Month
Nil Nil $25 -
Free Support 6 Months 6 Months Life Time No
Support 24 X 7 YES YES YES NO
Support Charge After Free Months / Per Seat / Per Month $9 $9 FREE $15
G729 Codec Per Channel $10 $10 $10 $10
Ulaw Bandwidth Per Agent 80kbps up &
80kbps down
80kbps up &
80kbps down
80kbps up &
80kbps down
80kbps up &
80kbps down
G729 Bandwidth Per Agent 30kbps up &
30kbps down
30kbps up &
30kbps down
30kbps up &
30kbps down
30kbps up &
30kbps down
Advance Required 50% 50% 1 Month Full
Minimum Contract Period 3 Months 3 Months 6 Months Not Required